We understand that plans can change. Our cancellation policy is designed to be fair and flexible, while also protecting the availability of our vehicles for other customers.
You may cancel your booking free of charge up to 24 hours before your scheduled pickup time.
Cancellations made within 24 hours of the pickup time will incur a cancellation fee equivalent to one day's rental or 25% of the total booking amount, whichever is higher.
If you fail to collect the vehicle at the scheduled pickup time without prior notice, it will be treated as a no-show. In such cases, 100% of the booking amount will be charged and no refunds will be issued.
Applicable refunds will be processed within 7–10 business days from the date of cancellation. The timeline may vary depending on your bank or payment provider.
During peak seasons (such as New Year, Eid holidays) or for luxury vehicle bookings, stricter cancellation policies may apply. Such bookings may be non-refundable or subject to a higher cancellation fee. This will be clearly communicated at the time of booking.
To cancel your booking, please visit the “My Bookings” section in our app or website, or contact our customer support team. The cancellation time is based on Dubai local time (GMT+4).
For more information, feel free to contact us at info@beetlerentacar.com or call us at +97145469749.